Refund policy
30-Day Money-Back Guarantee
We want you to love your Lovanest backpack. If you are not happy with it for any reason, you have 30 days from the day you receive your order to request a full refund.
How to request a refund
Email us at ecomshoppeaklife@gmail.com with your order number and the reason for your request. We will reply within 1-2 business days with the next steps and the return address.
Conditions
- Requests must be made within 30 days of delivery.
- Please return the item with all its original parts.
- Once we receive and check your return, we will refund 100% of the product price to your original payment method within 5-10 business days.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with a photo and we will send a replacement or a full refund at no extra cost.